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Customer Service & Global Availability

Welcome to Longcroft Luxury Cat Hotel

 

img2Hello! We would be delighted to check availability in any of our hotels for you. Our hotels can be contacted directly to reserve a suite but should you wish to check availability in all of our luxury locations then please contact us on 020 3887 2443 or fill out the contact form and we will get back to you as soon as possible.

Our global availability line is open from 9 – 5 from Monday to Saturday.

Our 5 star standard ensures that our feline guests and their owners experience the same outstanding VIP service in every hotel. A five star feline and human chauffeur service is available on request.

If you would like to speak to another member of the Longcroft team then please do not hesitate to get in touch.

If we are busy cat cuddling please leave a message and we will come back to you as soon as possible.

 

Outstanding!

Contact Us:

  London
  020 3887 2443
  lily@longcroftcathotel.co.uk












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    Visit all Locations

    Hotel Services

    • Luxurious Suites

    • All inclusive

    • A La Cat™ Menu

    • Grooming

    • Chauffeur Service

    • feline Entertainer

    • Postcards from your Pet

    • Regular Updates

    So impressed with the excellent service and cleanliness

    I have used Longcroft Cat Hotel St Albans for the first time and I was so impressed with the excellent service and cleanliness of the rooms that I would recommend it to any cat owner. Ollie loved his little bed and when I collected him he was calm and looking very clean and smart. Gill obviously adores cats and made him feel at ease during his stay. Thank you Gill and a big kiss from Ollie!

    Pat Cleer

    Longcroft Royston and Letty are outstanding

    Very clean and well thought out accommodation for my 2 fur babies! Letty answered all my questions beforehand and all went very smoothly. Upon collecting my cats I could tell they were relaxed, happy and had been well looked after, in fact one in particular didn't want to get in his carrier to go home! Have booked them in for my next holiday and I wouldn't hesitate to recommend Longcroft.

    Nicola Rendall

    Emma put me at complete ease

    It was so hard to decide what to do with our precious British Shorthair Terry Cat when my husband and I had to travel earlier this year. We looked at lots of options and when I spoke to Emma at Winchmore Hill Longcroft Cat Hotel on the telephone, she put me at complete ease and the decission was made Terry would be staying at Longcroft. Terry stayed with Emma for approx 18 days and Emma sent us regular photos and health updates. Emma was even accommodating when we changed our flights and collected Terry few days earlier than planned. Terry was well groomed and seemed very happy when we collected him. We have now booked Terry in for Christmas Break.

    Daisy Carrarini, London

    You have got it just right!

    We are so happy to have found Abi and her beautiful cat hotel. Our two cats stayed for the first time recently and seemed to settle in immediately. We were pleasantly surprised to hear from Abi while we were away informing us that they were quite happy and totally chilled. This type of reassurance, the wonderful setting and Abi's genuine love and knowledge of cats makes this Hotel by far the best we have ever come across and we have owned cats for many years. We have already booked again for September. Well done, Abi you have got it 'just right!'

    Stephen and Lorraine Nicholls

    Amazing service and dedication

    Longcroft Luxury Cat Hotel provides a really great service and our cat Tara was really well when she stayed there, as we could see from the photos. Tara has already stayed in two different Longcrofts and the service and dedication is always amazing. We advise this hotel to our friends since we know our cat will be in good hands.

    Telma, London

    I wish that we could give more stars to Emma!

    I wish that we could give more stars to Emma! This was the first time we ever boarded our Burmese and she can be a grump when not in her comfort zone. Emma really worked with us to ensure that her stay was a great experience, both for Saffron and for us. From making sure that she had a "corner suite" to being really flexible on "check-in" and check-out" times and even sending us an update email during our holiday, Emma really made the whole process wonderful! We could not speak anymore highly of the Winchmore Hill Longcroft Luxury Cat Hotel!

    K McWhirter

    Book Now!

    Price Per Room

    Large Suite

    Perfect for one guest but large enough for two.

    Everyday / All Inclusive

    1 x guest from £25 – £31

    2 x guest from £33 – £43

    Extra Large Suite

    Perfect for one or two guests to share but large enough for three

    Everyday – All Inclusive

    1 x guest from £30 – £36

    2 x guest from £40 – £50 

    3 x guest from £48 – £63

     

    Interconnecting Suites

    Great for multi cat families or guests with lots of energy! Large enough for up to 4 guests to share.

    from £54 – £102 per day

    All Inclusive

    Reserve a suite on our all inclusive package.

    Enjoy tailored and expert care in our immaculate and homely suites.

    We offer complete packages too!

    Book Now

    Call: 020 3887 2443

    Get Directions

    Our Google reviews

    I would highly recommend Longcroft Cat Hotel.Abi and Megan worked hard to make sure our cats had the very best care.We had some super photos of them both.The cats enjoyed their little gift bag that Abi gave to them when we collected them.Many thanks Longcroft 😻😻
    Jackie Dyer
    Jackie Dyer
    18:37 08 Jul 23
    I cannot recommend Abi and Megan and the whole crew highly enough! I needed to board my cat during a move, and Longcroft came to the rescue! I was sent frequent updates and photos and actually relaxed knowing she was in such good hands. I did not worry about my cat’s safety or care at all and definitely will use Longcroft again. Many thanks for taking such excellent care of my kitty!!
    Roxanna Walker
    Roxanna Walker
    20:12 07 Jul 23
    This is a great place to leave your kitties for a few days. It’s very clean, the cats are well looked after and the owner, Abi, is lovely. I would highly recommend this cattery and will be back without a doubt!
    Jess Faye
    Jess Faye
    09:08 10 Jun 23
    I couldn’t have asked for a better care than the one that Abi has given my beloved cat. He is a sensitive boy, very attached to me and I’m always anxious and sad to leave him. After the stay with Abi and Megan in Longcroft, he didn’t seem to want to leave, looking so happy and well looked after ☺️ Abi is such a genuinely caring person who is treating the cats with lots of love! Also, I found Abi very considerate - she regularly shared with me photos of my cat, which gave me reassurance and peace of mind, therefore thoroughly enjoying my holidays 🙏🏼🤍
    Marte
    Marte
    22:17 18 May 23
    Abi at Longcroft went above and beyond for our boy Lando who was having his first cattery stay. Nothing was too much, she sorted a vet visit and even private transfer to another Longcroft site when he needed to stay in longer than expected. Would thoroughly recommend, thank you so much Abi!! ❤️
    Katherine Gorey
    Katherine Gorey
    12:03 30 Nov 22
    What an amazing hotel ! Couldn't fault anything at all, 5 stars most definitely. I went away on holiday relaxed and reassured my 2 cats were having a wonderful holiday too ! It really feels like a home from home there. It was impeccably clean. The design and attention to detail was fantastic. Abi was welcoming and so helpful, replying promptly to every enquiry. I also received regular email updates and photos. My cats came home relaxed and even with a little goody bag of toys and treats ! Longcroft will be my first choice when I go away again.
    Emma
    Emma
    18:32 21 Mar 22
    I absolutely loved how they took care of my kittens. They had a really long trip and one of them is a very needy cat that needs meds and she took care of everything.They also took care of sending someone to the airport to pick them up.The best part is that they give you frequent updates, and is such a relief to see them happy!I super recommend this Cat Hotel for any situation in which you need to leave your cats with someone. The staff is super lovely, empathetic and caring!
    Silvy Cisternas
    Silvy Cisternas
    19:34 27 Oct 21
    “Fantastic cat hotel” cannot recommend enough,My cats have stayed in a few cattery but nothing like this. In other cattery my 2 cats normally came home with the hump and go and hide for hours but with Longcroft my cats were just as happy as there were when they went in. The lady that cares for the cats is fantastic and you could tell she loves your cats just as much as you and very well looked after. I feel this place go above and beyond for the cats they look after.5 stars from me look forward to seeing you again next year x
    Teresa Boreland
    Teresa Boreland
    14:01 05 Oct 21
    We had a wonderful experience with Abi. We've left our two cats for a long stay of two months and Abi has been looking after them in a remarkable way. She was in touch with me at least 3 times a week to give me news and when Argan and Cerise came back home, they were relaxed and very happy. Abi is delightful to deal with. I would highly recommend the cattery.
    Valeryane Le Guernic
    Valeryane Le Guernic
    16:05 14 Sep 21
    Was really happy to get a place at very short notice. Lovely suite so clean and airy! Great to receive daily up dates and photos of a very happy kitten!! Would definitely recommend !!
    Yo Lewis
    Yo Lewis
    13:25 25 Aug 21
    An absolutely lovely cattery run by a lovely lady. My two kitties were very well looked after and loved during their week long stay in July. It gave me absolute peace of mind to know that they were being properly cared for, well fed and having regular playtime with Abi and her team. Looked at other catteries but none compared to Longcroft. Also loved the regular updates and photos. Highly recommend.
    Penny Symeou
    Penny Symeou
    10:12 03 Aug 21
    Absolutely amazing. The service, the accommodation and the flexibility. Owner Abi is just outstanding!
    viran dattani
    viran dattani
    16:44 23 Jun 21
    George and Oscar have been with Abi whilst I was moving. Abi could not have been more helpful or accommodating as I had to keep extending their stay.The boys were obviously happy there and I was happy with them staying there.I would recommend Longcroft to anyone who cares for their cats.
    Penny Bond
    Penny Bond
    22:28 21 Jun 21
    If I could I would give 10 stars, Longcroft Luxury Cat Hotel is truly unique and amazing! I can’t thank Abi enough for the care and attention she gave to our beautiful cat Tommy! He is a lovely kitty with a few health issues but with Abi he was in safe hands, she gave him his medications every day and I felt so comfortable knowing that he was having the best care possible ! We just picked Tommy up , he spent 6 weeks in a beautiful cosy suite and would never take him anywhere else! Tommy has come back home so happy, chilled and with a bag of treats, that’s fantastic!Thank you Abi and Longcroft , you are truly amazing!
    alessandra fois
    alessandra fois
    20:46 15 Jan 21
    The Longcroft Team took such great care of Hugo whilst we were moving house. It was such a comfort knowing that he was in safe hands with such attentive hosts! The regular updates and pictures gave us such peace of mind and Abi was very friendly and responsive throughout the whole process from enquiring about booking to check out when we collected Hugo. The goody bag at the end of Hugo's stay was a really lovely touch! Hugo definitely got the 5 star treatment and I would highly recommend Longcroft if you're looking for top quality care for your cat.
    Marie Lehane
    Marie Lehane
    18:49 11 Jan 21
    We left out two kittens (Chuck and Daisy) with Abi at Longcroft Welwyn, this was our first time being apart from them but Abi made us feel so relaxed and we knew from our first phone call that they would be well looked after. They stayed with Abi for 10 days while we was on holiday. Abi regularly sent us photos and kept us updated on how they were doing. Having Abi look after our kittens while we was away, meant we was able to enjoy our holiday even more without any worry. Chuck and Daisy can't wait to see Abi again :)
    Laura Beeson
    Laura Beeson
    11:23 12 Nov 20
    I was apprehensive about leaving our two kittens for the first time, but needn't have worried. Abi clearly cares about her guests and was great at settling our two in after a short but traumatic car journey! The suite was spotlessly clean with a comfy heated bedroom and secure, enclosed outdoor space. Abi kept in touch with us during our holiday with updates and pictures, which meant we could relax knowing they were being well looked after. We've already booked them in for their next stay!
    Lauren Boardman
    Lauren Boardman
    19:07 07 Nov 20
    We booked our cats Scarlet and Harley in with Abi at Longcroft for a weeks stay while we went on holiday. The girls settled in straight away and Abi updated and sent us photos of them every few days and they looked extremely happy, it was like the cats went on holiday to! When we picked them up they were so chilled out, I don’t think they wanted to come home 😂 we also got a little gift bag from Abi when we collect the girls ❤️Would 100% recommend Abi, I wouldn’t send my cats anywhere elseVery happy kitties!! 😻
    Emma Barrell
    Emma Barrell
    10:38 23 Sep 20
    My cats have been staying with Abi whilst I move house and they’ve been so well looked after, they looked so relaxed and comfortable and she kept me updated and sent pictures whenever I wanted them. I’d never want them staying anywhere else. Amazing as always can’t thank Abi and longcroft enough! 🐈🐈🐈
    Heather Yates
    Heather Yates
    11:57 14 Sep 20
    It was our first time being apart from our five month old kitten, Tom Tom so we wanted the best accommodation we could find for him. When we dropped him off, we were confident that Abi was the perfect holiday mum! Her property in Welwyn is beautiful & super clean, and with only six rooms, we were assured that our young kitten will be given the attention he needs.Abi kept us updated regularly with photos of him so we were able to see how he was getting on. Right from the start from speaking to her on the phone and finding out more about the hotel, she made me feel at ease with leaving him there.Tom Tom seemed relaxed and was a happy kitten when we took him home. My husband and I are now planning our next holiday in October and have no worries as we know he will be in good hands while we are away.
    Nora Rahim
    Nora Rahim
    13:36 10 Sep 20
    Longcroft Cat Hotel at Welwyn is an absolute gem! Abi obviously loves the cats and offers such a fantastic service. Abi was extremely helpful and accommodating from the first enquiry to picking up Luna after our holiday. She really couldn't have done enough. She sent many photos while we were away to reassure us Luna was very happy. The facilities at the Hotel are definitely 5 star, we totally recommend it and will definitely be using again. Thank you Abi for your wonderful service! Best wishes Anne
    Anne Hitchman
    Anne Hitchman
    11:03 09 Sep 20
    What an amazing hotel and wonderful caring owner in Abie Rufus turned up having had a traumatic incident being put in his travel box and I don’t who was more stressed -Me or Rufus - but Abi calmed me down and put me at ease when she settled Rufus in She spent the first hour with him sitting and having a cup of tea with him in his quarters (!) and gave him that special welcome and comfort to calm him down! I had regular updates and lots of photos and she worked hard to bring him out of his traumatised state -thank you again for caring for him and the goodie bag has come in very useful/looking forward to sending Rufus back another “spa” visit 😺👍 kind regards
    caro saunders
    caro saunders
    19:34 02 Apr 20
    I had to get someone to look after my kitten because I had building work done to my house and for the foundation’s I needed to not have my cat keep getting in the way of them doing there work and I would like to thank them so much for helping me out and I would always give there company name and number to people that would love to know that there joyful cat in there hands.
    Dean Osborne
    Dean Osborne
    18:54 02 Apr 20
    Look after both our kitties and kept them happy warm and played with loads. Regular updates and pictures helped keep us happy knowing both our fir babies were safe and comfortable.
    Dan Miller
    Dan Miller
    17:35 23 Nov 19
    Abi and her team were 100% exceptional and took excellent care of our two kittens! I started fearing they wouldn't want to come back home, having had so much fun at Longcroft!
    Ricardo Morais
    Ricardo Morais
    16:38 03 Sep 19
    Abi and her team were 100% exceptional and took excellent care of our two kittens! I started fearing they wouldn't want to come back home, having had so much fun at Longcroft!
    Ricardo Morais
    Ricardo Morais
    16:38 03 Sep 19
    The gold standard of catteries! Exceptional service. The only place for 100% peace of mind. Highly recommended.
    Michael Klanga
    Michael Klanga
    04:18 28 Jul 19
    Longcroft cat hotels should be your 1st and only choice for your furry babies. I had to find a place to look after my two furry family members after having to move out of the house. Abi went out of her way to help for the 7 weeks I needed to home Pepsi and Summer. They were looked after and pampered for their entire stay at Longcroft. Abi sent lots of photos on how they were doing (plenty of play times) through out their stay to keep me updated on how they were. Couldn’t give any more praise to the Longcroft Hotels for the help I needed to look after my 2 cats.
    Darren Jones
    Darren Jones
    07:04 30 May 19
    Longcroft cat hotels should be your 1st and only choice for your furry babies. I had to find a place to look after my two furry family members after having to move out of the house. Abi went out of her way to help for the 7 weeks I needed to home Pepsi and Summer. They were looked after and pampered for their entire stay at Longcroft. Abi sent lots of photos on how they were doing (plenty of play times) through out their stay to keep me updated on how they were. Couldn’t give any more praise to the Longcroft Hotels for the help I needed to look after my 2 cats.
    Darren Jones
    Darren Jones
    07:04 30 May 19
    Lovely and well thought out facility. The Stuff are amazing. I wouldn't trust anyone else with my cat.
    Rory Japp
    Rory Japp
    12:11 29 Apr 19
    The facility at Longcroft Cat Hotel is the best I have seen. Spacious, clean, and just perfect for all cats. All staffs are very professional. My cat Leo who basically feared human interaction actually became braver and more open to humans after his stay over at Longcroft. Leo would not have been okay in other average cat hotels. His health and coat conditions were just perfect when he returned to me. Definitely coming back!
    Kun Woo Kim
    Kun Woo Kim
    20:07 02 Feb 19
    My two cats stayed at Longcroft Welwyn for a month and when they returned home they were calm, relaxed and extremely well-groomed. I was anxious about leaving them for month but they were so well cared for and I was given regular updates by Abi at Longcroft. This is by far, the best service and cat hotel/cattery that I've come across. Abi also sent the cats home with a box of treats which they were given for Christmas.
    Sulinna Ong
    Sulinna Ong
    13:04 18 Jan 19
    Lovely, well thought out facility, with a cat tree and a separate, warm bed area. My two fur babies Marcus and Charlie were well looked after by Ali. The service is reasonably priced and we would definitely recommend entrusting family pets here.
    Jane Matthews
    Jane Matthews
    12:45 03 Jan 19
    Last year I put my cat in a cattery and he came out sostressed out. His fur was pouring out of him.I hoped the name of this place lived up to its words.I was not disappointed, it was lovely and warm.Phoenix loved it. The owner Abi, is a pure cat loverand she made me feel at ease by sending me some photos of Phoenix. When I arrived to take him home I think he wanted to stay. Abi had looked after him so well.I can highly recommend Longcroft. Phoenix will be back :-)
    Gem Rodrigues
    Gem Rodrigues
    12:53 17 Nov 18
    We were very anxious about leaving our two silver bengal girls whilst we went away, they are high energy and need lots of attention! Abi reassured us that she is well equipped to care for special breeds and was totally prepared to deal with our cats' dietary requirements. We were kept updated each day with photos and fun anecdotes about the girls' day. I would definitely recommend Longcroft Welwyn to anyone that cant bear the idea of leaving their pets in a cattery. Our girls came home very happy with a super cute gift bag, and we have already booked them in for their next stay!
    Elena
    Elena
    18:55 14 Nov 18
    Abi and her team at Longcroft go the extra mile to make sure your cat’s stay is second to none. We were extremely happy with the service, pricing and the communication throughout the time we were away. We also received regular updates via email with pictures! There are plenty of different options and extras available including treats and more.I wouldn’t take our cat anywhere else after this experience. When we returned to collect her, she didn’t want to leave she seemed so happy! Compared to other cattery’s it’s a different experience, exceptionally clean, well managed and stress-free! 100% would recommend and return!
    James Wansell
    James Wansell
    17:28 04 Nov 18
    Superb facility and amazing business owners... I don't have a clue why anyone would choose to put their cats anywhere else
    Jayne Bratton
    Jayne Bratton
    15:36 09 Oct 18
    An amazing service ran by people who truly love cats. We received regular updates and our cats received the best care in our absence that I can imagine- excellent.
    Phil McEachen
    Phil McEachen
    12:05 24 May 18
    Great place. Abi is wonderful. Our babies were well taken care of, Abi spoiled them almost as much as I spoil them!
    Naomi Bloomer
    Naomi Bloomer
    14:11 04 May 18
    My gorgeous little princess loved her stay. She is a shy and timid little thing, therefore felt anxious leaving her in a strange place. However, as soon as she arrived, Ellie was made welcome and wasn't long before she came out of her shell. I would highly recommend Longcroft and Abi's love and care for cats truly shows. Ellie will be sure to stay again in the near future! Thank you Abi for making Ellie's first time away from home, so enjoyable =^^=
    Kerri French
    Kerri French
    13:27 24 Feb 18
    My cat Prince stayed at Longcroft for two and a half weeks whilst we were on holiday in February, and was treated like royalty. I came home to one happy and beautifully groomed and relaxed pet, so much so that he didn't want to leave! The care he received was excellent and I loved the little touch of a goody bag that he was given when he left. Abi was a,along with the updates and photos of him that she regularly sent whilst we were away, I will never send him anywhere else than Longcroft. A truly 5 star pet experience!
    chloe pugh-life
    chloe pugh-life
    21:44 21 Feb 18
    5⭐️ facilities and services ! Our two cats Chester and Caesar stayed for a short break in December whilst we we’re having some work completed at home. We found Longcroft by accident to be honest but to say our two cats had a great time is an understatement . Abi and lily were brilliant ! They were attentive , they listened and understood our cats needs and looked after them so well . You can tell that they have a lot of love for the cats in their care . Our cats looked so happy and content in their holiday photos ( another super bonus ) and updates . We have already booked them for a summer vacation and are planning on using Longcroft for all our mini breaks and holidays in the future. The service before, during and after cannot be faulted.
    Tricia Middleton
    Tricia Middleton
    22:16 06 Feb 18
    Longcroft Luxury Cat Hotel in Welwyn is fantastic. Our cats were so happy here. The genuine love and care given by Abi Purser is incomparable. We have every faith and trust in the service Longcroft provide, and feel able to relax when we are away knowing they are being so well looked after.
    Olivia Taylor-Weale
    Olivia Taylor-Weale
    10:32 02 Feb 18
    Longcroft Luxury Cat Hotel is an amazing place it exceeded all our expectations and we couldn't be happier. Our cat Simba was so relaxed when he came home and we were at ease when we left him in the care of Abi and team. I highly recommend longcroft it's definitely luxury and meets high standards.If you’re going away and worried about leaving your cat this is the best choice you will ever make. Mehul & Chandni
    Mehul Shah
    Mehul Shah
    23:43 21 Jan 17
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