Privacy Policy

Privacy Policy

Data protection

Longcroft Luxury Cat Hotels Limited is a franchise business registered in England with company number 07883573 which includes hotel locations across the United Kingdom and is committed to keeping your data safe and secure and handling it appropriately within the guidelines of the global data protection regulations. This policy explains how we may collect information about you and then use it in order to satisfy your booking or purchase requirements. It also outlines the security measures we take in order to protect your privacy and gives assurances on things that we will not do.

Topics

What information do we collect about you?

How will we use the information about you?

Marketing

Access to your information and correction

Cookies

Other websites

How to contact us

Changes to our privacy policy

What information do we collect about you?

We collect personal information at every touch point or guest interaction, and in conducting every aspect of our business, we may collect personal information. This information may include collecting your name, cat(s) name(s), email address, home address, phone number, required dates, vets details and any information related to your booking or visit to your chosen cat hotel. We may also collect information related to conversations about your cats. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.

When submitting an enquiry form we will collect your name and email address. You may submit your telephone number, cat(s) name(s), dates required for booking and any other details. Information submitted via the enquiry form will be shared with the named hotel owner and may be used to make contact with you to discuss your potential booking or request to view one of our hotels.

Whenever you deal with one of our hotels, your personal data will be collated by the hotel owner with whom your information has been shared, stored on a password protected site and shared with Longcroft Luxury Cat Hotels Ltd.

We use a third party provider, Campaign Monitor, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to monitor and improve our e-newsletter. If you wish to unsubscribe you can do so by clicking on the unsubscribe link at the end of any e-newsletter you have received from us to your email address.

We use Hootsuite to manage our social media. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.

We use WordPress.com, to publish our blog. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address.

We also monitor customer traffic patterns and site use which enables us to improve our service. Our site records your IP address at the time of visiting. When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. 

In addition, we collect other personal information in certain cases, such as:

Franchise and Ownership Opportunities:  If you are interested in obtaining more information about franchise opportunities, we may collect information about you in order to assess your suitability to become a franchisee or hotel owner. We may combine the information you provide to us with information we obtain from third parties, such as public records databases. We use this information to conduct due diligence on potential franchisees.

How will we use the information about you?

We will use personal information about you for a number of purposes, including:

  • to confirm or advise you of any changes with your hotel booking
  • to help us administer accounts, services and products which we offer
  • to help detect fraud
  • to write to you (including electronic mail) or to telephone you (including SMS) with information about our services or products
  • if you agree, to email you about other products and services we think may be of interest to you.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive news and marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for news and marketing purposes.

If you no longer wish to be contacted for marketing purposes, please unsubscribe from our newsletters or contact us on hello@longcroftcathotel.co.uk.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address hello@longcroftcathotel.co.uk.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

By using our website, you agree that we can place these types of cookies on your device.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email hello@longcroftcathotel.co.uk

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 17th May 2018.

Our Google reviews

An amazing service ran by people who truly love cats. We received regular updates and our cats received the best care in our absence that I can imagine- excellent.
Phil McEachen
Phil McEachen
12:05 24 May 18
My cat Prince stayed at Longcroft for two and a half weeks whilst we were on holiday in February, and was treated like royalty. I came home to one happy and beautifully groomed and relaxed pet, so much so that he didn't want to leave! The care he received was excellent and I loved the little touch of a goody bag that he was given when he left. Abi was a,along with the updates and photos of him that she regularly sent whilst we were away, I will never send him anywhere else than Longcroft. A truly 5 star pet experience!
chloe pugh-life
chloe pugh-life
21:44 21 Feb 18
5⭐️ facilities and services ! Our two cats Chester and Caesar stayed for a short break in December whilst we we’re having some work completed at home. We found Longcroft by accident to be honest but to say our two cats had a great time is an understatement . Abi and lily were brilliant ! They were attentive , they listened and understood our cats needs and looked after them so well . You can tell that they have a lot of love for the cats in their care . Our cats looked so happy and content in their holiday photos ( another super bonus ) and updates . We have already booked them for a summer vacation and are planning on using Longcroft for all our mini breaks and holidays in the future. The service before, during and after cannot be faulted.
Tricia Middleton
Tricia Middleton
22:16 06 Feb 18
Great place. Abi is wonderful. Our babies were well taken care of, Abi spoiled them almost as much as I spoil them!
Naomi Bloomer
Naomi Bloomer
14:11 04 May 18
Longcroft Luxury Cat Hotel in Welwyn is fantastic. Our cats were so happy here. The genuine love and care given by Abi Purser is incomparable. We have every faith and trust in the service Longcroft provide, and feel able to relax when we are away knowing they are being so well looked after.
Olivia Taylor-Weale
Olivia Taylor-Weale
10:32 02 Feb 18
Longcroft cat hotels should be your 1st and only choice for your furry babies. I had to find a place to look after my two furry family members after having to move out of the house. Abi went out of her way to help for the 7 weeks I needed to home Pepsi and Summer. They were looked after and pampered for their entire stay at Longcroft. Abi sent lots of photos on how they were doing (plenty of play times) through out their stay to keep me updated on how they were. Couldn’t give any more praise to the Longcroft Hotels for the help I needed to look after my 2 cats.
Darren Jones
Darren Jones
07:04 30 May 19
The gold standard of catteries! Exceptional service. The only place for 100% peace of mind. Highly recommended.
Michael Klanga
Michael Klanga
04:18 28 Jul 19
Longcroft cat hotels should be your 1st and only choice for your furry babies. I had to find a place to look after my two furry family members after having to move out of the house. Abi went out of her way to help for the 7 weeks I needed to home Pepsi and Summer. They were looked after and pampered for their entire stay at Longcroft. Abi sent lots of photos on how they were doing (plenty of play times) through out their stay to keep me updated on how they were. Couldn’t give any more praise to the Longcroft Hotels for the help I needed to look after my 2 cats.
Darren Jones
Darren Jones
07:04 30 May 19
Abi and her team were 100% exceptional and took excellent care of our two kittens! I started fearing they wouldn't want to come back home, having had so much fun at Longcroft!
Ricardo Morais
Ricardo Morais
16:38 03 Sep 19
Abi and her team were 100% exceptional and took excellent care of our two kittens! I started fearing they wouldn't want to come back home, having had so much fun at Longcroft!
Ricardo Morais
Ricardo Morais
16:38 03 Sep 19
My gorgeous little princess loved her stay. She is a shy and timid little thing, therefore felt anxious leaving her in a strange place. However, as soon as she arrived, Ellie was made welcome and wasn't long before she came out of her shell. I would highly recommend Longcroft and Abi's love and care for cats truly shows. Ellie will be sure to stay again in the near future! Thank you Abi for making Ellie's first time away from home, so enjoyable =^^=
Kerri French
Kerri French
13:27 24 Feb 18
Look after both our kitties and kept them happy warm and played with loads. Regular updates and pictures helped keep us happy knowing both our fir babies were safe and comfortable.
Dan Miller
Dan Miller
17:35 23 Nov 19
Superb facility and amazing business owners... I don't have a clue why anyone would choose to put their cats anywhere else
Jayne Bratton
Jayne Bratton
15:36 09 Oct 18
Abi and her team at Longcroft go the extra mile to make sure your cat’s stay is second to none. We were extremely happy with the service, pricing and the communication throughout the time we were away. We also received regular updates via email with pictures! There are plenty of different options and extras available including treats and more.I wouldn’t take our cat anywhere else after this experience. When we returned to collect her, she didn’t want to leave she seemed so happy! Compared to other cattery’s it’s a different experience, exceptionally clean, well managed and stress-free! 100% would recommend and return!
James Wansell
James Wansell
17:28 04 Nov 18
Longcroft Luxury Cat Hotel is an amazing place it exceeded all our expectations and we couldn't be happier. Our cat Simba was so relaxed when he came home and we were at ease when we left him in the care of Abi and team. I highly recommend longcroft it's definitely luxury and meets high standards.If you’re going away and worried about leaving your cat this is the best choice you will ever make. Mehul & Chandni
Mehul Shah
Mehul Shah
23:43 21 Jan 17
We were very anxious about leaving our two silver bengal girls whilst we went away, they are high energy and need lots of attention! Abi reassured us that she is well equipped to care for special breeds and was totally prepared to deal with our cats' dietary requirements. We were kept updated each day with photos and fun anecdotes about the girls' day. I would definitely recommend Longcroft Welwyn to anyone that cant bear the idea of leaving their pets in a cattery. Our girls came home very happy with a super cute gift bag, and we have already booked them in for their next stay!
Elena
Elena
18:55 14 Nov 18
Last year I put my cat in a cattery and he came out sostressed out. His fur was pouring out of him.I hoped the name of this place lived up to its words.I was not disappointed, it was lovely and warm.Phoenix loved it. The owner Abi, is a pure cat loverand she made me feel at ease by sending me some photos of Phoenix. When I arrived to take him home I think he wanted to stay. Abi had looked after him so well.I can highly recommend Longcroft. Phoenix will be back :-)
Gem Rodrigues
Gem Rodrigues
12:53 17 Nov 18
I had to get someone to look after my kitten because I had building work done to my house and for the foundation’s I needed to not have my cat keep getting in the way of them doing there work and I would like to thank them so much for helping me out and I would always give there company name and number to people that would love to know that there joyful cat in there hands.
Dean Osborne
Dean Osborne
18:54 02 Apr 20
What an amazing hotel and wonderful caring owner in Abie Rufus turned up having had a traumatic incident being put in his travel box and I don’t who was more stressed -Me or Rufus - but Abi calmed me down and put me at ease when she settled Rufus in She spent the first hour with him sitting and having a cup of tea with him in his quarters (!) and gave him that special welcome and comfort to calm him down! I had regular updates and lots of photos and she worked hard to bring him out of his traumatised state -thank you again for caring for him and the goodie bag has come in very useful/looking forward to sending Rufus back another “spa” visit 😺👍 kind regards
caro saunders
caro saunders
19:34 02 Apr 20
It was our first time being apart from our five month old kitten, Tom Tom so we wanted the best accommodation we could find for him. When we dropped him off, we were confident that Abi was the perfect holiday mum! Her property in Welwyn is beautiful & super clean, and with only six rooms, we were assured that our young kitten will be given the attention he needs.Abi kept us updated regularly with photos of him so we were able to see how he was getting on. Right from the start from speaking to her on the phone and finding out more about the hotel, she made me feel at ease with leaving him there.Tom Tom seemed relaxed and was a happy kitten when we took him home. My husband and I are now planning our next holiday in October and have no worries as we know he will be in good hands while we are away.
Nora Rahim
Nora Rahim
13:36 10 Sep 20
Longcroft Cat Hotel at Welwyn is an absolute gem! Abi obviously loves the cats and offers such a fantastic service. Abi was extremely helpful and accommodating from the first enquiry to picking up Luna after our holiday. She really couldn't have done enough. She sent many photos while we were away to reassure us Luna was very happy. The facilities at the Hotel are definitely 5 star, we totally recommend it and will definitely be using again. Thank you Abi for your wonderful service! Best wishes Anne
Anne Hitchman
Anne Hitchman
11:03 09 Sep 20
I was apprehensive about leaving our two kittens for the first time, but needn't have worried. Abi clearly cares about her guests and was great at settling our two in after a short but traumatic car journey! The suite was spotlessly clean with a comfy heated bedroom and secure, enclosed outdoor space. Abi kept in touch with us during our holiday with updates and pictures, which meant we could relax knowing they were being well looked after. We've already booked them in for their next stay!
Lauren Boardman
Lauren Boardman
19:07 07 Nov 20
My cats have been staying with Abi whilst I move house and they’ve been so well looked after, they looked so relaxed and comfortable and she kept me updated and sent pictures whenever I wanted them. I’d never want them staying anywhere else. Amazing as always can’t thank Abi and longcroft enough! 🐈🐈🐈
Heather Yates
Heather Yates
11:57 14 Sep 20
We booked our cats Scarlet and Harley in with Abi at Longcroft for a weeks stay while we went on holiday. The girls settled in straight away and Abi updated and sent us photos of them every few days and they looked extremely happy, it was like the cats went on holiday to! When we picked them up they were so chilled out, I don’t think they wanted to come home 😂 we also got a little gift bag from Abi when we collect the girls ❤️Would 100% recommend Abi, I wouldn’t send my cats anywhere elseVery happy kitties!! 😻
Emma Barrell
Emma Barrell
10:38 23 Sep 20
Lovely, well thought out facility, with a cat tree and a separate, warm bed area. My two fur babies Marcus and Charlie were well looked after by Ali. The service is reasonably priced and we would definitely recommend entrusting family pets here.
Jane Matthews
Jane Matthews
12:45 03 Jan 19
My two cats stayed at Longcroft Welwyn for a month and when they returned home they were calm, relaxed and extremely well-groomed. I was anxious about leaving them for month but they were so well cared for and I was given regular updates by Abi at Longcroft. This is by far, the best service and cat hotel/cattery that I've come across. Abi also sent the cats home with a box of treats which they were given for Christmas.
Sulinna Ong
Sulinna Ong
13:04 18 Jan 19
The facility at Longcroft Cat Hotel is the best I have seen. Spacious, clean, and just perfect for all cats. All staffs are very professional. My cat Leo who basically feared human interaction actually became braver and more open to humans after his stay over at Longcroft. Leo would not have been okay in other average cat hotels. His health and coat conditions were just perfect when he returned to me. Definitely coming back!
Kun Woo Kim
Kun Woo Kim
20:07 02 Feb 19
Lovely and well thought out facility. The Stuff are amazing. I wouldn't trust anyone else with my cat.
Rory Japp
Rory Japp
12:11 29 Apr 19