Terms and Conditions

The contract between us

By confirming your booking you are agreeing to our terms and conditions. We must receive payment in full for the service intended unless 28 days notice is given in the event of change or cancellation of the booking. Approximately 30% of the total booking fee will be charged to secure your booking which is non-refundable and non-transferable.

Viewings

We want you to be absolutely sure that Longcroft is the perfect choice and are pleased to offer viewing days at the discretion of each hotel owner (usually Saturdays) and by appointment only.
Please contact your local hotel to make an appointment.

Check in and Check out

As much as possible we tailor check in and out times to suit our customers individual needs, please give us an indication of this on your booking form and we will do our utmost to accommodate.
In the unusual event, your cat has not been collected within 14 days of the agreed check-out date, and no communication has been received from the owner, a decision to rehome the guest will be made at Longcroft’s discretion.

Deposit and days charged

We are happy to accept payment in the form of direct transfer, cash or cheque which will become due 48 hours prior to check in.
The day of arrival, day of departure and all days booked are charged for.
Approximately 30% of the total booking fee will be charged to secure your booking which is non-refundable and non-transferable.

Double suite rate is charged on Christmas Day, New Years Day, Boxing Day and Easter Sunday.

Longcroft’s Cancellation Policy

We require 28 days notice in the event of a cancellation. If we are notified outside of this period the full balance will be required unless we are able to offer the stay to another client where a partial refund may be offered at our discretion.

Over the Christmas period, we adopt a minimum stay fee of 14 days and in the event of any holidays being shortened to less than 14 days the minimum stay fee of 14 days will still apply.

Short Stay Fee

For stays under seven days we charge an additional fee of £20.00 per booking. Longcroft is happy to accept guests for stays under three days although our minimum booking fee is charged at three days plus our £20 short stay fee.

This takes care of the additional hours sanitising plus the extra litter that is disposed on shorter stays. It is very important to us to keep the quality of our service both on long and short stays, therefore we are reluctant to use poor quality litter as it is important to us to make each guests stay as comfortable as possible, whether it be for three days or three months.

Health and Vaccinations

A condition of your cat’s stay is that your cat is in a fit and healthy condition and has proof of vaccination against Feline Influenza and Enteritis. Guests are boarded at the sole risk of their owners and whilst every care will be taken, Longcroft Cat Hotel cannot be liable for illness, injury or death of any animal in their care.
If your cat should appear unwell whilst in our care, we will first try to contact your own vet. Should this not be possible for any reason, we will enlist the services of our Veterinary Surgeon, fees may be applicable. Any fees incurred as a result of a pre-existing condition will be the responsibility of the owner and must be settled by the owner at check out.

We are unable to accept unneutered guests over 9 months of age.

Share The Love, Refer a Friend and Competitions

The ‘Share The Love’ voucher is valid for the Longcroft hotel as mentioned on the leaflet and both you and your friend would need to book at the this hotel in order to receive the upgrades. Upgrades are available for up to 18 months after the time of ‘the friend’ confirming their booking by paying their deposit. Please mention the referee at the time of booking. The upgrades available may include 2 A La Cat meals or a mini groom or extra play sessions or a Longcroft postcard and will be tailored to each guest as suggested by the hotel owner and agreed by the owner.

All competition prizes are as stated, subject to availability and our vaccination protocol.

Longcroft St Albans LN/201200498

Longcroft Fontwell LN/13238

Longcroft Letchworth NHANI/6861

Longcroft Margate LN/201900067

Longcroft Norbury 18/00014/ABOR

Longcroft Tring M050669

Longcroft Welwyn LN/000005080

Longcroft Chelmsford 18/00912/BOARD

Our Google reviews

An amazing service ran by people who truly love cats. We received regular updates and our cats received the best care in our absence that I can imagine- excellent.

Phil McEachen

12:05 24 May 18

My cat Prince stayed at Longcroft for two and a half weeks whilst we were on holiday in February, and was treated like royalty. I came home to one happy and beautifully groomed and relaxed pet, so much so that he didn't want to leave! The care he received was excellent and I loved the little touch of a goody bag that he was given when he left. Abi was a,along with the updates and photos of him that she regularly sent whilst we were away, I will never send him anywhere else than Longcroft. A truly 5 star pet experience!

chloe pugh-life

21:44 21 Feb 18

5⭐️ facilities and services ! Our two cats Chester and Caesar stayed for a short break in December whilst we we’re having some work completed at home. We found Longcroft by accident to be honest but to say our two cats had a great time is an understatement . Abi and lily were brilliant ! They were attentive , they listened and understood our cats needs and looked after them so well . You can tell that they have a lot of love for the cats in their care . Our cats looked so happy and content in their holiday photos ( another super bonus ) and updates . We have already booked them for a summer vacation and are planning on using Longcroft for all our mini breaks and holidays in the future. The service before, during and after cannot be faulted.

Tricia Middleton

22:16 06 Feb 18

Great place. Abi is wonderful. Our babies were well taken care of, Abi spoiled them almost as much as I spoil them!

Naomi Bloomer

14:11 04 May 18

Longcroft Luxury Cat Hotel in Welwyn is fantastic. Our cats were so happy here. The genuine love and care given by Abi Purser is incomparable. We have every faith and trust in the service Longcroft provide, and feel able to relax when we are away knowing they are being so well looked after.

Olivia Taylor-Weale

10:32 02 Feb 18

Longcroft cat hotels should be your 1st and only choice for your furry babies. I had to find a place to look after my two furry family members after having to move out of the house. Abi went out of her way to help for the 7 weeks I needed to home Pepsi and Summer. They were looked after and pampered for their entire stay at Longcroft. Abi sent lots of photos on how they were doing (plenty of play times) through out their stay to keep me updated on how they were. Couldn’t give any more praise to the Longcroft Hotels for the help I needed to look after my 2 cats.

Darren Jones

07:04 30 May 19

The gold standard of catteries! Exceptional service. The only place for 100% peace of mind. Highly recommended.

Michael Klanga

04:18 28 Jul 19

Darren Jones

07:04 30 May 19

Abi and her team were 100% exceptional and took excellent care of our two kittens! I started fearing they wouldn't want to come back home, having had so much fun at Longcroft!

Ricardo Morais

16:38 03 Sep 19

Abi and her team were 100% exceptional and took excellent care of our two kittens! I started fearing they wouldn't want to come back home, having had so much fun at Longcroft!

Ricardo Morais

16:38 03 Sep 19

My gorgeous little princess loved her stay. She is a shy and timid little thing, therefore felt anxious leaving her in a strange place. However, as soon as she arrived, Ellie was made welcome and wasn't long before she came out of her shell. I would highly recommend Longcroft and Abi's love and care for cats truly shows. Ellie will be sure to stay again in the near future! Thank you Abi for making Ellie's first time away from home, so enjoyable =^^=

Kerri French

13:27 24 Feb 18

Look after both our kitties and kept them happy warm and played with loads. Regular updates and pictures helped keep us happy knowing both our fir babies were safe and comfortable.

Dan Miller

17:35 23 Nov 19

Superb facility and amazing business owners... I don't have a clue why anyone would choose to put their cats anywhere else

Jayne Bratton

15:36 09 Oct 18

Abi and her team at Longcroft go the extra mile to make sure your cat’s stay is second to none. We were extremely happy with the service, pricing and the communication throughout the time we were away. We also received regular updates via email with pictures! There are plenty of different options and extras available including treats and more.I wouldn’t take our cat anywhere else after this experience. When we returned to collect her, she didn’t want to leave she seemed so happy! Compared to other cattery’s it’s a different experience, exceptionally clean, well managed and stress-free! 100% would recommend and return!

James Wansell

17:28 04 Nov 18

Longcroft Luxury Cat Hotel is an amazing place it exceeded all our expectations and we couldn't be happier. Our cat Simba was so relaxed when he came home and we were at ease when we left him in the care of Abi and team. I highly recommend longcroft it's definitely luxury and meets high standards.If you’re going away and worried about leaving your cat this is the best choice you will ever make. Mehul & Chandni

Mehul Shah

23:43 21 Jan 17

We were very anxious about leaving our two silver bengal girls whilst we went away, they are high energy and need lots of attention! Abi reassured us that she is well equipped to care for special breeds and was totally prepared to deal with our cats' dietary requirements. We were kept updated each day with photos and fun anecdotes about the girls' day. I would definitely recommend Longcroft Welwyn to anyone that cant bear the idea of leaving their pets in a cattery. Our girls came home very happy with a super cute gift bag, and we have already booked them in for their next stay!

Elena

18:55 14 Nov 18

Last year I put my cat in a cattery and he came out sostressed out. His fur was pouring out of him.I hoped the name of this place lived up to its words.I was not disappointed, it was lovely and warm.Phoenix loved it. The owner Abi, is a pure cat loverand she made me feel at ease by sending me some photos of Phoenix. When I arrived to take him home I think he wanted to stay. Abi had looked after him so well.I can highly recommend Longcroft. Phoenix will be back :-)

Gem Rodrigues

12:53 17 Nov 18

I had to get someone to look after my kitten because I had building work done to my house and for the foundation’s I needed to not have my cat keep getting in the way of them doing there work and I would like to thank them so much for helping me out and I would always give there company name and number to people that would love to know that there joyful cat in there hands.

Dean Osborne

18:54 02 Apr 20

What an amazing hotel and wonderful caring owner in Abie Rufus turned up having had a traumatic incident being put in his travel box and I don’t who was more stressed -Me or Rufus - but Abi calmed me down and put me at ease when she settled Rufus in She spent the first hour with him sitting and having a cup of tea with him in his quarters (!) and gave him that special welcome and comfort to calm him down! I had regular updates and lots of photos and she worked hard to bring him out of his traumatised state -thank you again for caring for him and the goodie bag has come in very useful/looking forward to sending Rufus back another “spa” visit 😺👍 kind regards

caro saunders

19:34 02 Apr 20

It was our first time being apart from our five month old kitten, Tom Tom so we wanted the best accommodation we could find for him. When we dropped him off, we were confident that Abi was the perfect holiday mum! Her property in Welwyn is beautiful & super clean, and with only six rooms, we were assured that our young kitten will be given the attention he needs.Abi kept us updated regularly with photos of him so we were able to see how he was getting on. Right from the start from speaking to her on the phone and finding out more about the hotel, she made me feel at ease with leaving him there.Tom Tom seemed relaxed and was a happy kitten when we took him home. My husband and I are now planning our next holiday in October and have no worries as we know he will be in good hands while we are away.

Nora Rahim

13:36 10 Sep 20

Longcroft Cat Hotel at Welwyn is an absolute gem! Abi obviously loves the cats and offers such a fantastic service. Abi was extremely helpful and accommodating from the first enquiry to picking up Luna after our holiday. She really couldn't have done enough. She sent many photos while we were away to reassure us Luna was very happy. The facilities at the Hotel are definitely 5 star, we totally recommend it and will definitely be using again. Thank you Abi for your wonderful service! Best wishes Anne

Anne Hitchman

11:03 09 Sep 20

I was apprehensive about leaving our two kittens for the first time, but needn't have worried. Abi clearly cares about her guests and was great at settling our two in after a short but traumatic car journey! The suite was spotlessly clean with a comfy heated bedroom and secure, enclosed outdoor space. Abi kept in touch with us during our holiday with updates and pictures, which meant we could relax knowing they were being well looked after. We've already booked them in for their next stay!

Lauren Boardman

19:07 07 Nov 20

My cats have been staying with Abi whilst I move house and they’ve been so well looked after, they looked so relaxed and comfortable and she kept me updated and sent pictures whenever I wanted them. I’d never want them staying anywhere else. Amazing as always can’t thank Abi and longcroft enough! 🐈🐈🐈

Heather Yates

11:57 14 Sep 20

We booked our cats Scarlet and Harley in with Abi at Longcroft for a weeks stay while we went on holiday. The girls settled in straight away and Abi updated and sent us photos of them every few days and they looked extremely happy, it was like the cats went on holiday to! When we picked them up they were so chilled out, I don’t think they wanted to come home 😂 we also got a little gift bag from Abi when we collect the girls ❤️Would 100% recommend Abi, I wouldn’t send my cats anywhere elseVery happy kitties!! 😻

Emma Barrell

10:38 23 Sep 20

Lovely, well thought out facility, with a cat tree and a separate, warm bed area. My two fur babies Marcus and Charlie were well looked after by Ali. The service is reasonably priced and we would definitely recommend entrusting family pets here.

Jane Matthews

12:45 03 Jan 19

My two cats stayed at Longcroft Welwyn for a month and when they returned home they were calm, relaxed and extremely well-groomed. I was anxious about leaving them for month but they were so well cared for and I was given regular updates by Abi at Longcroft. This is by far, the best service and cat hotel/cattery that I've come across. Abi also sent the cats home with a box of treats which they were given for Christmas.

Sulinna Ong

13:04 18 Jan 19

The Longcroft Team took such great care of Hugo whilst we were moving house. It was such a comfort knowing that he was in safe hands with such attentive hosts! The regular updates and pictures gave us such peace of mind and Abi was very friendly and responsive throughout the whole process from enquiring about booking to check out when we collected Hugo. The goody bag at the end of Hugo's stay was a really lovely touch! Hugo definitely got the 5 star treatment and I would highly recommend Longcroft if you're looking for top quality care for your cat.

Marie Lehane

18:49 11 Jan 21

If I could I would give 10 stars, Longcroft Luxury Cat Hotel is truly unique and amazing! I can’t thank Abi enough for the care and attention she gave to our beautiful cat Tommy! He is a lovely kitty with a few health issues but with Abi he was in safe hands, she gave him his medications every day and I felt so comfortable knowing that he was having the best care possible ! We just picked Tommy up , he spent 6 weeks in a beautiful cosy suite and would never take him anywhere else! Tommy has come back home so happy, chilled and with a bag of treats, that’s fantastic!Thank you Abi and Longcroft , you are truly amazing!

alessandra fois

20:46 15 Jan 21

The facility at Longcroft Cat Hotel is the best I have seen. Spacious, clean, and just perfect for all cats. All staffs are very professional. My cat Leo who basically feared human interaction actually became braver and more open to humans after his stay over at Longcroft. Leo would not have been okay in other average cat hotels. His health and coat conditions were just perfect when he returned to me. Definitely coming back!

Kun Woo Kim

20:07 02 Feb 19

An absolutely lovely cattery run by a lovely lady. My two kitties were very well looked after and loved during their week long stay in July. It gave me absolute peace of mind to know that they were being properly cared for, well fed and having regular playtime with Abi and her team. Looked at other catteries but none compared to Longcroft. Also loved the regular updates and photos. Highly recommend.

Penny Symeou

10:12 03 Aug 21

Was really happy to get a place at very short notice. Lovely suite so clean and airy! Great to receive daily up dates and photos of a very happy kitten!! Would definitely recommend !!

Yo Lewis

13:25 25 Aug 21

We had a wonderful experience with Abi. We've left our two cats for a long stay of two months and Abi has been looking after them in a remarkable way. She was in touch with me at least 3 times a week to give me news and when Argan and Cerise came back home, they were relaxed and very happy. Abi is delightful to deal with. I would highly recommend the cattery.

Valeryane Le Guernic

16:05 14 Sep 21

George and Oscar have been with Abi whilst I was moving. Abi could not have been more helpful or accommodating as I had to keep extending their stay.The boys were obviously happy there and I was happy with them staying there.I would recommend Longcroft to anyone who cares for their cats.

Penny Bond

22:28 21 Jun 21

Absolutely amazing. The service, the accommodation and the flexibility. Owner Abi is just outstanding!

viran dattani

16:44 23 Jun 21

I absolutely loved how they took care of my kittens. They had a really long trip and one of them is a very needy cat that needs meds and she took care of everything.They also took care of sending someone to the airport to pick them up.The best part is that they give you frequent updates, and is such a relief to see them happy!I super recommend this Cat Hotel for any situation in which you need to leave your cats with someone. The staff is super lovely, empathetic and caring!

Silvy Cisternas

19:34 27 Oct 21

“Fantastic cat hotel” cannot recommend enough,My cats have stayed in a few cattery but nothing like this. In other cattery my 2 cats normally came home with the hump and go and hide for hours but with Longcroft my cats were just as happy as there were when they went in. The lady that cares for the cats is fantastic and you could tell she loves your cats just as much as you and very well looked after. I feel this place go above and beyond for the cats they look after.5 stars from me look forward to seeing you again next year x

Teresa Boreland

14:01 05 Oct 21

Lovely and well thought out facility. The Stuff are amazing. I wouldn't trust anyone else with my cat.

Rory Japp

12:11 29 Apr 19

‹

›