Terms and Conditions
Terms and Conditions
The contract between us
By confirming your booking you are agreeing to our terms and conditions. We must receive payment in full for the service intended unless 28 days notice is given in the event of change or cancellation of the booking. Approximately 30% of the total booking fee will be charged to secure your booking which is non-refundable and non-transferable.
We want you to be absolutely sure that Longcroft is the perfect choice and are pleased to offer viewing days at the discretion of each hotel owner (usually Saturdays) and by appointment only.
Please contact your local hotel to make an appointment.
Check in and Check out
As much as possible we tailor check in and out times to suit our customers individual needs, please give us an indication of this on your booking form and we will do our utmost to accommodate.
In the unusual event, your cat has not been collected within 14 days of the agreed check-out date, and no communication has been received from the owner, a decision to rehome the guest will be made at Longcroft’s discretion.
Deposit and days charged
We are happy to accept payment in the form of direct transfer, cash or cheque which will become 48 hours prior to check in.
The day of arrival, day of departure and all days booked are charged for.
Approximately 30% of the total booking fee will be charged to secure your booking which is non-refundable and non-transferable.
Double suite rate is charged on Christmas Day, New Years Day, Boxing Day and Easter Sunday.
Longcroft’s Cancellation Policy
We require 28 days notice in the event of a cancellation. If we are notified outside of this period the full balance will be required unless we are able to offer the stay to another client where a partial refund may be offered at our discretion.
Over the Christmas period, we adopt a minimum stay fee of 14 days and in the event of any holidays being shortened to less than 14 days the minimum stay fee of 14 days will still apply.
Short Stay Fee
For stays under seven days we charge an additional fee of £20.00 per booking. Longcroft is happy to accept guests for stays under three days although our minimum booking fee is charged at three days plus our £20 short stay fee.
This takes care of the additional hours sanitizing plus the extra litter that is disposed of on shorter stays. It is very important to us to keep the quality of our service both on long and short stays, therefore we are reluctant to use poor quality litter as it is important to us to make each guests stay as comfortable as possible, whether it be for three days or three months.
Health and Vaccinations
A condition of your cat’s stay is that your cat is in a fit and healthy condition and has proof of vaccination against Feline Influenza and Enteritis. Guests are boarded at the sole risk of their owners and whilst every care will be taken, Longcroft Cat Hotel cannot be liable for illness, injury or death of any animal in their care.
If your cat should appear unwell whilst in our care, we will first try to contact your own vet. Should this not be possible for any reason, we will enlist the services of our Veterinary Surgeon, fees may be applicable. Any fees incurred as a result of a pre-existing condition will be the responsibility of the owner and must be settled by the owner at check out.
We are unable to accept unneutered guests over 9 months of age.
Share The Love, Refer a Friend and Competitions
The ‘Share The Love’ voucher is valid for the Longcroft hotel as mentioned on the leaflet and both you and your friend would need to book at the this hotel in order to receive the upgrades. Upgrades are available for up to 18 months after the time of ‘the friend’ confirming their booking by paying their deposit. Please mention the referee at the time of booking. The upgrades available may include 2 A La Cat meals or a mini groom or extra play sessions or a Longcroft postcard and will be tailored to each guest as suggested by the hotel owner and agreed by the owner.
All competition prizes are as stated, subject to availability and our vaccination protocol.