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Longcroft Norbury / London

 

 

 

 

 

 

Hotel Services

  • 6 luxurious suites

  • All Inclusive Packages

  • A La Cat™ Menu

  • Grooming

  • Plenty of play

  • Regular updates

  • Private chauffeur service

  • Interconnecting suites available

longcroft

Meet The Family

"We were inspired to join Longcroft after seeking holiday accomodation for our beloved Bengal Demba. Together with my wife Laura and our gorgeous baby daughter Lily we run our lovely 6 suite hotel from our delightful new family home in Norbury. After a career working with the NHS I am excited to be able to fulfil my aspiration of working with cats every day so owning my very own Longcroft hotel is a dream come true!"

We would be delighted to meet you and show you around our beautiful hotel located in South London.

Call us on 020 8406 9847

  • The care and attention Emma gives is first class

    I was very happy indeed with the excellent facilities at Longcroft and the care that Basil received on his recent stay with Emma in Winchmore Hill. He is an older cat and this was the first time he had been away for 7 years. I was concerned about him, but Emma gave me complete reassurance and confidence that he would receive all the love, care and attention that he normally gets at home. Whilst I was away I received a photo of him and several text messages that completely put my mind at ease. The facilities are exceptional, the care and attention Emma gives is first class and the choice and quality of food is just like home cooking. She truly loves her cats and I would have no concerns in booking Basil in again and also recommending Longcroft Luxury Cat Hotel to my friends. Thank you so much Emma.

    Jan Gregory, Amersham

  • Calm, organised and reassuring

    Our cat Hannah hadn't stayed away from home before, and we were in some turmoil because of building works. Emma was superb - calm, organised and reassuring. Hannah stayed with her twice, and was very happy in her wonderful suite. The photos were great as well. The whole experience was a great relief and about the only aspect of our project which was delivered on time and was better than expectations! I would like to give Longcroft Winchmore Hill the highest recommendation possible.

    Sarah Bates, London

  • Amazing service and dedication

    Longcroft Luxury Cat Hotel provides a really great service and our cat Tara was really well when she stayed there, as we could see from the photos. Tara has already stayed in two different Longcrofts and the service and dedication is always amazing. We advise this hotel to our friends since we know our cat will be in good hands.

    Telma, London

  • Emma put me at complete ease

    It was so hard to decide what to do with our precious British Shorthair Terry Cat when my husband and I had to travel earlier this year. We looked at lots of options and when I spoke to Emma at Winchmore Hill Longcroft Cat Hotel on the telephone, she put me at complete ease and the decission was made Terry would be staying at Longcroft. Terry stayed with Emma for approx 18 days and Emma sent us regular photos and health updates. Emma was even accommodating when we changed our flights and collected Terry few days earlier than planned. Terry was well groomed and seemed very happy when we collected him. We have now booked Terry in for Christmas Break.

    Daisy Carrarini, London

  • Emma was brilliant!

    Freddie, our 4 year old stayed with Emma for 9 days in May. We homed Freddie from the blue cross 6 months ago so weren't really too sure how he would react. The facilities at Longcroft are excellent and Freddie was already getting quite settled when we left him. Emma kept in regular contact with us via email and told us of a slight issue with Freddie settling in. Emma was brilliant, very patient and tried a number of things to try and find out what the problem was with Freddie. It wasn't long until we discovered he's super fussy about the type of litter he uses... Once Emma changed the litter to wood pellets all the issues disappeared. When we went to collect him, he was so settled and didn't really want to leave! I can't thank Emma enough for being so patient with our little man and for taking such great care of him. Longcroft is the only place Freddie will visit when we go on holiday as it's so reassuring to know that the 4 legged friend you love so much is getting great care. Freddie is looking forward to seeing Emma again in November and for 3 weeks this time!

    Lisa A, Ipswich

Book Now!

Price Per Room

Large Suite

Perfect for one guest but large enough for two

1 x guest £18

2 x guest £27

Extra Large Suite

Perfect for one or two guests to share but large enough for three

1 x guest £21

2 x guest £34

3 x guest £38

Interconnecting Suites

Great for multi cat families or guests with lots of energy! Large enough for up to 4 guests to share.

£54 per day

We offer complete packages too!

Book Now

Call: 020 8406 9847

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Our Google reviews

Our cat, Pi just spent 11 days with Robbie and he loved it. Watching Magpies, playing with Robbie, watching him do his daily activity and so much more. Robbie is a natural with cats and Pi liked him straight away and started playing with him. The house and Cat suits are lovely and very well designed and well maintained. Robbie gave us regular updates and photos, all with a very nice sense of humour. Thank you Robbie for taking care of Pi. Hope to see you soon again.
A Design
A Design
21:45 23 May 19
My cat enjoyed a lot with Robbie and the suite was very nice and clean. Robbie was always in touch with me to let me know how he was going with my cat and I could see through photos. He's great and a very nice person.
jenisha vythilingum
jenisha vythilingum
20:34 12 Jun 19
Our 4 cats had an excellent time with Robbie who kept us updated on how they were settling in and providing photos on the gang. Great service and attentive to our requests.
robert
robert
15:32 20 Jun 19
Totally recommend it! Mowgli stayed there for quite a few days after having to be in the hospital some weeks before that. They were super nice playing with him, administrating his medicines and sending me lots of photos of him! Will definitely come back!
Alicia Beylan Navarrete
Alicia Beylan Navarrete
20:51 02 Jul 19
It was the first time we left our Agata in a cattery and we were quite worried, but as soon as we met Robbie and the beautiful, spacious, equipped and clean ‘suite’ with a view to the garden we just felt relaxed.Robbie kept us updated and sent us lovely photos and even gave us a goodie bag to take home! Agata came back home more affectionate than ever after all the pampering sessions.I will definitely recommend Longcroft Norbury, is a real feline luxury!
manuela mossa
manuela mossa
10:36 24 Jul 19
My little angel was well looked after and we were sent photos by Robbie during her stay which was lovely, she is a very nervous cat but she looked very content during her stay at longcroft Norbury. Would highly recommend to any cat parents, you can be at peace that your fur baby is being well taken care off whilst you are away.
Maryem
Maryem
12:05 23 Jul 19
Lola has stayed several times at Longcroft Norbury and we never hesitate to book her in when required or recommend them to our friends. We always know that she will be well looked after here. The suites are spacious and exceptionally clean. There is a large play area in each pen with a cat tree for climbing, and a cosy bedroom at the back.Recently, Lola stayed when she was on medication. Robbie and Laura went above and beyond to ensure Lola's health improved every day and had the tricky task of administering the tablets twice a day which they did very well. Lola always seems to enjoy staying and seems to trust Robbie completely. It is clear to see that they spend a lot of time with their cat guests and build up a good relationship with them.Robbie keeps in touch with photos and updates which are nice to receive. I highly recommend Longcroft Norbury.
Sophie Oram
Sophie Oram
08:35 08 Jun 18
Thank you so much to Robbie and his family for looking after Winston. He had an absolutely brilliant time.Everything was simply perfect from the warm welcome given to us by Robbie to the beautiful suite. The email updates and photos were wonderful and really put our minds at ease. Finally the goodie bag was the icing on the cake. Winston had loved playing with his new toys. Winston had a fantastic week and will definitely be back again.Thanks again,Rik, Melissa and Winston xx
Rik Fijten
Rik Fijten
14:07 17 May 18
I can't recommend Longcroft (and Robbie) highly enough. This was our first time leaving a pet in accommodation so I was a bit nervous, but by the time we collected our 10 month old kitten, Juno, she'd have happily stayed there I reckon. It was clear she adored Robbie and had been very well looked after and spoiled. From the clean, comfy, roomy suites to the immaculate surrounding garden they looked out onto, it was just on another level to some of the other places we looked at - some of them look a bit too much like vets I thought. The photos and updates were also really great to keep our minds at rest. I simply wouldn't go anywhere else now. Brilliant!
Terry Ronald
Terry Ronald
15:51 28 May 18
Having had some bad experiences with cattery's in the area this place a REVELATION! Extremely professional from pre-visit, to making the booking, to drop-off, and right through to pick-up. The accommodation itself is very clean and spacious and Robbie will care for your cat as if it was his own. Kai didn't want to come home in the end! We were provided regular updates and pictures via email which put our minds at ease and Kai even got a little gift hamper as he was leaving. One thing to consider might be to install cameras in the suites so owners can take a peak anytime they want. This would put you miles ahead of competition and I am sure customers would be willing to pay a small premium for it.
Farhan Rahim
Farhan Rahim
09:40 06 Jun 18
Our cat recently spent 10 luxurious days at Longcroft. Robbie was a great host and kept us updated with emails and pictures. Our cat is quite easy going so settled into life there very easily. We collected him and he’d been groomed and looked and smelt really fresh. I’d definitely recommend Longcroft to anyone, the setting is great, all the facilities are tailored to looking after the guests, it’s clean and safe. Couldn’t ask for anything more really.
Ritesh Patel
Ritesh Patel
19:40 21 Feb 18
Frank spent 9 days with Robbie, who looked after him wonderfully. We received lovely updates with photos; Robbie also reassured me about Frank's asthma and was ready to follow guidelines about his inhaler etc. The suite was very calm and spacious, overlooking a green garden. We found Frank perfectly relaxed and happy - it was even a bit tricky to get him to come home! The goodie bag was a nice touch and Frank appreciated the little pot of cat milk inside it once he got home. Thanks for making the process so smooth and effortless - will definitely return!
Raluca Petre
Raluca Petre
16:25 23 Aug 19
Our cats stayed away from home for the first time but Robbie put us completely at ease with his daily updates and photos. we could truly relax knowing they were well looked after, and are now looking forward to future holidays knowing they will be happy at Longcroft and in safe hands!
Jess Garinet
Jess Garinet
20:54 27 Aug 19
We booked our two kittens in with Longcroft Norbury for 8 days. They are both quite young (6 + 4 months) and we were a little apprehensive how they would handle it. However, just a few hours in, we heard from Robbie and were sent photos and it was obvious that they had a great time!! They had their regular play sessions, kitten milk and loads of cuddles. Robbie was excellent in keeping us up to date and we would happily bring the two little ladies back there again. They especially loved their little presents which are being carried around everywhere at home.Thanks, Robbie for taking such good care - they will be back!!
Matthew and Annika Way Bartels
Matthew and Annika Way Bartels
07:21 17 May 18
It was our first time experience of booking our cat Mia into Longcroft and it was truly the best decision we made. The owner Robbie was very welcoming and lovely to talk to. The rooms looked spotlessly clean and spacious and it was a beautiful peaceful environment. We had regular email updates and pictures of Mia which is a lovely touch and definitely put my mind at ease. After Mia checked out she received a goody bag of her favourite food snacks and some cute toys for her to play with.. Wow! I would like to rate Longcroft Luxury Cat Hotel Norbury 5 stars as I can honestly tell that Mia had an amazing time here. When we went to collect her she didn't want to leave! We will definitely be booking here again.
Shabana
Shabana
16:02 13 Jul 18
Recently looked after our cat for a week whilst on holiday. Easy to deal with, great communications and customer service from Robbie at Norbury. Found the hotel by literally googling them and seeing the good reviews, wasn't disappointed at all, beautiful setting, clean and spacious and clearly very happy cats. Pet returned relaxed and totally un-stressed. Recommend and will use again!
chris rusk
chris rusk
18:42 15 Jul 18
Frank spent 9 days with Robbie, who looked after him wonderfully. We received lovely updates with photos; Robbie also reassured me about Frank's asthma and was ready to follow guidelines about his inhaler etc. The suite was very calm and spacious, overlooking a green garden. We found Frank perfectly relaxed and happy - it was even a bit tricky to get him to come home! The goodie bag was a nice touch and Frank appreciated the little pot of cat milk inside it once he got home. Thanks for making the process so smooth and effortless - will definitely return!
Raluca Petre
Raluca Petre
16:25 23 Aug 19
Totally recommend it! Mowgli stayed there for quite a few days after having to be in the hospital some weeks before that. They were super nice playing with him, administrating his medicines and sending me lots of photos of him! Will definitely come back!
Alicia Beylan Navarrete
Alicia Beylan Navarrete
20:51 02 Jul 19
It was the first time we left our Agata in a cattery and we were quite worried, but as soon as we met Robbie and the beautiful, spacious, equipped and clean ‘suite’ with a view to the garden we just felt relaxed.Robbie kept us updated and sent us lovely photos and even gave us a goodie bag to take home! Agata came back home more affectionate than ever after all the pampering sessions.I will definitely recommend Longcroft Norbury, is a real feline luxury!
manuela mossa
manuela mossa
10:36 24 Jul 19
Robbie at Longcroft Luxury Cat Hotel Norbury is a superstar! We left our 6 month old kitten with him for a few nights in preparation for a longer holiday we have coming up and he kept us up to date with regular emails and reassurance that she was ok! I now know and trust that I can leave Bella with him and not worry, she loves being there almost as much as she loves being at home. Thanks Robbie!
Kerri Groves
Kerri Groves
13:22 10 Sep 19
Charlie, Our cat spent a week at this amazing Longcroft cat hotel. Charlie hates staying in catteries and in previous places it has taken several days for him to readjust as He is a very shy rescue cat, but Robbie was great with him, spending time with him and reassuring our boy. Loved the regular emails and photos whilst we where on holiday. Highly recommend Longcroft Norbury and thank you Robbie.
David Price
David Price
10:27 11 Sep 19
I have been a client of Longcroft since day 1 when the original one opened up in Welwyn. I have also used their services in St Albans, and was delighted to find one closer to where I live. Same great service from Robbie. He takes such good care of all of the guests, and makes you feel comfortable with leaving your cat with him when you are out of town. Lovely space, quiet and safe. Would highly recommend the cat hotel to anyone, worth every single penny.
Kim Bast
Kim Bast
16:29 18 Jul 18
We had a great experience with Robbie and Longcroft Norbury! Our cats stayed with Robbie for ten days and we are always very anxious about putting our cats in any type of boarding. However, our cats settled in really well and we highly recommend Robbie and Longcroft Norbury. Robbie sent us frequent updates with photos that we really appreciated! Terrific and we will definitely use Longcroft Norbury in the future.
Philip Stopford
Philip Stopford
08:56 15 Sep 19
This was Bonnie's first time at Longcroft (in fact it was her first time staying anywhere away from home) and I couldn't have chosen better. The suites are spacious and absolutely pristine and the welcome absolutely spot on. Robbie did everything to help Bonnie feel settled and to reassure me that she would be happy there. I loved the regular updates and photos. It made a big difference to know how she was doing. I can't rate them highly enough. Knowing that Robbie and his wife understand how it feels to leave your pet somewhere new and that they really love and understand cats is the key to why they are successful. Bonnie will be back next year for sure.
Janette Cross
Janette Cross
14:49 30 Jul 18
Excellent facilities and excellent care. Great to receive updates and photos. I feel very confident about leaving my cat in Robbie's care.
Lyn Wibberley
Lyn Wibberley
09:06 15 Sep 19
What fantastic service and care Nigel & Noodle - and the rest of the family -received while staying with Robbie. There were regular updates with photographs. Their suite was spacious and exceptionally well maintained. From the front door to the end of the garden you could see that great care had been taken and attention to every detail. I am so happy to recommend and will definitely being calling Robbie at Longcroft Norbury first when Nigel & Noodle need another break from us!
Laura Coffey
Laura Coffey
16:11 11 Oct 19
Jojo loved it. Robbie did a brilliant job and clearly loves cats. He sent us updates every other day. We even got a little goody bag to remember the time. This is very good and we will definitely be using again. Jojo was very happy and now keeps howling at us, as we're clearly not as good as the cat hotel!
Jojo
Jojo
14:10 23 Aug 18
Lovely cattery, Robbie sent us lots of nice pictures and updates about our kitty, so we knew he was being well looked after. Great service and kitty loved his stay. Would highly recommend!
Alexandra Wright
Alexandra Wright
11:25 14 Oct 19
Having never used a cattery before we were pretty nervous but a quick visit to Longcroft put our mind at rest. Robbie was so helpful and reassuring that we did not hesitate to book our cats in. Everything went very smoothly, Robbie took great care of our cats and sent regular updates and photos When our cats returned home they were calm but also glad to see us. The goody bags were a lovely touch that impressed our children! I would definitely use Longcroft again.
Matt Osborne
Matt Osborne
10:56 01 Nov 19
This is definitely the "Four Seasons" for cats and we are so pleased to have found it! The suites are spacious, comfortable and spotlessly clean and Robbie did a fantastic job looking after our two British Longhair cats. He sent us regular updates and photos and they clearly responded very well to him and were very relaxed and happy. We will never feel guilty about going away again - and we'll never send our cats anywhere else!
Diana
Diana
12:58 13 Sep 18
We are so pleased to have found Longcroft and Robbie. We had regular updates about Ozzy and his well being. The suites a spotlessly clean and Ozzy came back looking very smart. Robbie has a genuine affection for all the cats, we will be using Longcroft in the future and Ozzy is looking forward to his next stay and more cuddles from Robbie. What a fantastic service.
Sarah Parkins
Sarah Parkins
17:30 12 Sep 18
Longcroft Norbury and Robbie were absolutely fantastic - we cannot recommend highly enough. We have tried many catteries with our cat and he is always very anxious and out of sorts during his whole stay and when he returns home. However, he could not have loved his stay at Longcroft Norbury more and adored Robbie! We were a little worried he was going to refuse to come home with us when we went to pick him up - he was completely relaxed and absolutely loved his suite. For anyone who has had the heartache of leaving their cat in a cattery and seeing him look worried and nervous, I cannot recommend enough that you give Longcroft Norbury a try - we have found our go to place now! We will definitely be back many times in the future. Thank you so much, Robbie!
Sarah Fromageot
Sarah Fromageot
15:28 19 Nov 19
We have had only one experience of a cattery since moving to London and it wasn't good. I was nervous (ie precious cat mum) about leaving our very energetic cats for over a week at Longcroft Norbury but after visiting and many email exchanges with Robbie i felt reassured. Drop off and pick up was extremely professional and the regular email updates were wonderful. The cats were clean, relaxed and happy - loving their cat tree and Robbie. I can't thank him enough and i will be booking again in the future. Such a valuable thing to able to offer such peace of mind to a worried pet owner!! Geraldine
Geraldine Alderson
Geraldine Alderson
18:41 30 Sep 18
Absolutely 5 star. Robbie was amazing, friendly, professional and above all took great care of our furry family member. Robbie sent us daily updates, gave our cat lots of attention (you could tell as he was so content when we went to collect him) and I would recommend here in a heartbeat. We already know this is where we will continue to send our cat when we are away. Thank you Robbie for your fantastic serviceAlice and Luke
Alice Mary Doyle
Alice Mary Doyle
16:37 28 Nov 19
I highly recommend Robbie and the Longcroft cat hotel in Norbury. It was the first time my kitten Aria was away from home so I was a little apprehensive but Robbie put me immediately at ease and I was very grateful to receive an email update with photos on how well Aria was settling in. Aria clearly loved her stay and was well looked after. She has now settled back at home like she never left.
Laura Delfitto
Laura Delfitto
18:02 02 Dec 19
Robbie took very good care of my cat. The place is very clean and hygienic and you can see the attention being given to the cats. Each room has a cat tree and enough space for the cats to play. Robbie also sent updates by email with photos so that was very reassuring and made me feel a lot more relaxed. Can't think of leaving my cat at any other place now.
Pooja Shah
Pooja Shah
21:59 15 Dec 19
We were very nervous about putting our cat into a cat hotel as he had never been away from home before. However, we were immediately put at ease with the quality of care and facilities. Robbie (manager) could not have done more to look after Ed and us! He emailed us photos and updates about Ed daily. Ed was even sent home with a complimentary bag of cat toys and treats. They really put an emphasis on getting to know your cat. This hotel is the best and we wouldn't hesitate to have our cat stay here again. First class!
Faye Currid
Faye Currid
19:23 16 Oct 18
Great place for any cat to stay. Ours has come back very relaxed and chilled, and not grumpy at all (which is what we were worried about!) We were kept up to date with what she had been up to, as well as pictures of her stay. Lovely place, couldn't recommend enough.
klaudia andrzejewska
klaudia andrzejewska
16:35 11 Sep 18
First time our two boys have stayed here (we have used other Longcroft hotels before) and safe to say they were very well looked after. We were away for a while and quite worried about leaving them for such a long time but Robbie was great, sending regular updates and photos. The cats were clearly very happy and relaxed. Highly recommended!
Laura Shaw
Laura Shaw
15:10 26 Jan 20
What a fantastic place! Robbie was an absolute star looking after our cat Alfie. He went above and beyond to ensure he settled well and kept me updated with photo's throughout the 10 days. Would highly recommend this cat hotel. The accommodation and service for the cats is top class ..... better than some of the hotels I've stayed in ! : ) Alfie will be back for sure. Thanks Robbie! : )
Nick Morgan
Nick Morgan
15:43 24 Oct 18
We recently had some building works done and so our two Persian cats went to stay at Longcroft for a week. Robbie responded quickly to our enquiry and was able to accomodate them at short notice. The suite they had was big and had luxurious bedding and a nice big cat tree and toys to keep them entertained. I felt very comfortable that we were leaving them in good hands and very much appreciated Robbie's updates with photos. Robbie took excellent care of them and we will definitely use Longcroft again. Thank you Robbie!
Marie Kavanagh
Marie Kavanagh
11:01 12 Nov 18
My two boys really enjoyed the spacious & clean suites. Robbie has a clear love for cats and the regular updates and photos were a great touch. 5*
Marc Slattery
Marc Slattery
10:37 23 Nov 18
Our two cats, Ronnie and Ralphie have just returned home from their cat holiday at Longcroft, Norbury. This was their first time away and I was incredibly nervous. I needn’t have worried. Robbie provided regular updates which really put my mind at ease along with photographs so I could see for myself that the boys were happy and healthy. They came back with their goody bags and settled in at home no problem. I am so happy to have found somewhere that they can go in future when we go on holiday. Thank you Robbie!
Sarah Booth
Sarah Booth
15:21 28 Nov 18
My cat enjoyed a lot in the suite which was very nice and clean. Robbie was always in touch with me to let me know how he was going with my cat and I could see through photos. He's great and a very nice person.
jenisha vythilingum
jenisha vythilingum
13:19 23 Nov 18
I highly recommend Longcroft Luxury cat hotel. Robbie has been fantastic and so helpful. It has not been an easy time moving home and Robbie has made the whole situation much easier and less stressful. Having a really nervous cat has always made me anxious about putting him into a cattery but this time he seemed so much happier and much calmer now back at home. You can tell they have had a lot of love and affection. 5* service could not fault it
Evie
Evie
21:12 17 Jun 20
Robbie was a total superstar and looked after my son's kitten, Milo, absolutely beautifully during his stay at Longcroft Norbury. We received regular updates and photographs and it made my small son very happy to know that the cat was being so spoilt during a stressful house move. He adored the pictures and hearing about Milo's antics. I would 100% send Milo to visit again :-)
Anna-Lisa Tingle
Anna-Lisa Tingle
12:07 02 Jul 20
This is the first time I have used a cattery, I was worried but Robbie at Longcroft, Norbury put me at ease. The regular updates via email was so helpful, plus receiving a goodie bag when checking out was a lovely surprise. They really care about their feline guests. My two girls settled in well, there was no need for me to worry. I would use Longcroft again. Lovely place, so clean, pretty and luxurious made me want to stay there myself lol
Denise Lewis
Denise Lewis
18:52 07 Dec 18
My little Minka had an amazing 3 week stay at Longcroft in Norbury. It was our first holiday away from her and I was looking for somewhere that she would be safe, well looked after and with enough room to move (as she is very playful). The suites are perfectly sized and very clean. Robbie was really great with all the email updates and photos that kept my mind at ease. Minka came home a very happy and purring kitty, thanks again!
Katie-Ellen French
Katie-Ellen French
09:54 05 Dec 18
Our cat has just had her first holiday with Robbie and we couldn’t be more pleased. The booking was easy, drop off and pick up times agreed and we knew we were leaving her in safe hands (and a lovely clean cattery). We were updated throughout her stay which put our minds at rest and continued a hugely personal service throughout. We will definitely be booking her in here again. Thank you to Robbie for looking after her so well 🐾
Michelle Cleary
Michelle Cleary
19:08 18 Dec 18
I was extremely overwhelmed by the service provided at the Longcroft Hotel in Norbury as it was the first time leaving our cat Carlos during a two week family vacation. Robbie was proactive and forthcoming with his communication, his friendly and warm attitude comforted us in this very anxious time and the bonus of him sending us regular email updates with photos of Carlos gave us a sense of comfort allowing us to enjoy our time away. Natasha Raymond
Carlesha Raymond
Carlesha Raymond
21:47 19 Dec 18
This is a great place to leave your cats when you go on holiday. My two little kittens had a fabulous time there and were properly looked after. I also received very regular updates with photos. I would highly recommend this place!
Luis Dominguez Pecero
Luis Dominguez Pecero
16:02 25 Jan 19
This was our first experience using a cattery and Robbie ensured our cat felt at ease on checking-in to Longcroft. The facilities are immaculate, the environment very peaceful and stimulating for our cat and we received detailed daily updates which we really appreciated and we felt that our cat received a good amount of attention each day during her stay. Many thanks again Robbie!
Krissie Martin
Krissie Martin
10:46 05 Mar 19
Quinn had a wonderful stay. I received beautiful photos and updates of his activity, and general wellbeing throughout his stay. Robbie took excellent care of him, and I couldn’t be happier. Will definitely be returning.
Dianne Stone
Dianne Stone
20:37 09 Mar 19
Our two cats stayed for 3 weeks at Longcroft Norbury under Robbie’s care and came back relaxed and, I think, missing the luxury lifestyle. I can not commend enough the service Robbie provides. Clear guidance and instructions for arranging accommodation and straight forward, prompt and super friendly communications throughout the whole process. Robbie really cares about his customers, his business, and most of all, cats. This care and attention to detail shows in every aspect of our experience with Longcroft Norbury. Every interaction was a pleasure end-end. Robbie kept us up to date with emails and photos so we were never worried if the cats were doing okay. Near the end, we needed to change our return date and Robbie arranged everthing including rebooking the chauffeur service for us 😻 We haven't used many catteries in London (only the vet) but we don't see any reason to find any other. Simply the best.
Thong Nguyen
Thong Nguyen
12:12 15 Mar 19
The apartments are beautiful. This was my first time letting Tamara stay in a hotel for my holiday and I was the most relaxed about her safety as I've ever been. Robbie takes good care of the cats and sent me picture updates of her, I could see how much attention he gave her and was very grateful for the little updates on how's she's doing and recognizing her little signature moves for affection. Highly recommend to all that want to make sure their cat gets the best care while they're away.!
Oana Baldean
Oana Baldean
07:06 06 Apr 19
Our cat has just had her first holiday with Robbie. The suites are spacious, clean and an oasis of calm. We received regular photos and updates and it was reassuring to see that our cat was settling in well and enjoying all the attention from Robbie. The goody bag on departure was a nice touch too. We would definitely recommend this hotel to everyone. Thank you Robbie!
D C
D C
12:27 17 Apr 19
Our little stray cat is very nervous and scared of everyone. We were worried about leaving him at a Cattery. Longcroft felt more like home. Robbie was so patient and kind, knowing just how to slowly make friends with our cat, until he was able to give strokes and cuddles which our cat loved. The cats as scrupulously cared for in lovely surroundings. We highly recommend it.
Fotis Begklis
Fotis Begklis
06:33 08 May 19
Robbie and team were wonderful at looking after our cat on short notice. It was a seamless experience from booking through to picking up, and our cat came home happy, settled and content. She can be quite nervous when we go away and she absolutely thrived at Longcroft. From her accommodation to the updates and photos we got, it was all considered and showed how much they care for their furry guests. We will certainly book again when we go away.
Victoria O'Callaghan
Victoria O'Callaghan
10:52 13 May 19