Privacy Policy

Privacy Policy

Data protection

Longcroft Luxury Cat Hotels Limited is a franchise business registered in England with company number 07883573 which includes hotel locations across the United Kingdom and is committed to keeping your data safe and secure and handling it appropriately within the guidelines of the global data protection regulations. This policy explains how we may collect information about you and then use it in order to satisfy your booking or purchase requirements. It also outlines the security measures we take in order to protect your privacy and gives assurances on things that we will not do.

Topics

What information do we collect about you?

How will we use the information about you?

Marketing

Access to your information and correction

Cookies

Other websites

How to contact us

Changes to our privacy policy

What information do we collect about you?

We collect personal information at every touch point or guest interaction, and in conducting every aspect of our business, we may collect personal information. This information may include collecting your name, cat(s) name(s), email address, home address, phone number, required dates, vets details and any information related to your booking or visit to your chosen cat hotel. We may also collect information related to conversations about your cats. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.

When submitting an enquiry form we will collect your name and email address. You may submit your telephone number, cat(s) name(s), dates required for booking and any other details. Information submitted via the enquiry form will be shared with the named hotel owner and may be used to make contact with you to discuss your potential booking or request to view one of our hotels.

Whenever you deal with one of our hotels, your personal data will be collated by the hotel owner with whom your information has been shared, stored on a password protected site and shared with Longcroft Luxury Cat Hotels Ltd.

We use a third party provider, Campaign Monitor, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to monitor and improve our e-newsletter. If you wish to unsubscribe you can do so by clicking on the unsubscribe link at the end of any e-newsletter you have received from us to your email address.

We use Hootsuite to manage our social media. If you send us a private or direct message via social media the message will be stored by Hootsuite for three months. It will not be shared with any other organisations.

We use WordPress.com, to publish our blog. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address.

We also monitor customer traffic patterns and site use which enables us to improve our service. Our site records your IP address at the time of visiting. When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. 

In addition, we collect other personal information in certain cases, such as:

Franchise and Ownership Opportunities:  If you are interested in obtaining more information about franchise opportunities, we may collect information about you in order to assess your suitability to become a franchisee or hotel owner. We may combine the information you provide to us with information we obtain from third parties, such as public records databases. We use this information to conduct due diligence on potential franchisees.

How will we use the information about you?

We will use personal information about you for a number of purposes, including:

  • to confirm or advise you of any changes with your hotel booking
  • to help us administer accounts, services and products which we offer
  • to help detect fraud
  • to write to you (including electronic mail) or to telephone you (including SMS) with information about our services or products
  • if you agree, to email you about other products and services we think may be of interest to you.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive news and marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for news and marketing purposes.

If you no longer wish to be contacted for marketing purposes, please unsubscribe from our newsletters or contact us on hello@longcroftcathotel.co.uk.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address hello@longcroftcathotel.co.uk.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

By using our website, you agree that we can place these types of cookies on your device.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: by email hello@longcroftcathotel.co.uk

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 17th May 2018.